Terms and Conditions
Terms & Conditions
Smooth and transparent booking policies for your peace of mind
ExperienceKart Limited Trading As ExperienceKart Luxury Travel is a limited liability company
registered in New Zealand.
Please review these Terms & Conditions before confirming your booking. These terms outline how bookings are managed and what you can expect from us. By confirming your reservation, you acknowledge and accept the policies detailed below. We are responsible for providing the travel arrangements you have booked with us in accordance with the terms outlined below and on this website.
We may update these Terms & Conditions or pricing from time to time where necessary.
Reservations
Day Tours & Multi-Day Tour Packages
-
Live Availability: Our website displays live availability for tours and services available for direct online purchase. Availability displayed at the time of booking is subject to final availability of all applicable tour components.
-
Online Purchase & Payment: Customers may purchase eligible tours and packages directly through the ExperienceKart website. Full payment is required at the time of purchase.
-
Booking Confirmation: A booking is deemed confirmed once the purchase has been successfully completed and full payment has been received by ExperienceKart. A booking confirmation and payment receipt will be issued automatically to the email address provided at the time of booking.
-
Availability of Tour Components: While our website displays live availability, in some rare circumstances an individual tour, attraction, or component may become unavailable after a booking has been completed. This may occur during peak travel periods or where an experience has limited or specialised availability.
-
Alternative Arrangements: If a booked component is no longer available, ExperienceKart will contact you and offer suitable alternative options. We will make every reasonable effort to secure the requested arrangements or a suitable alternative wherever reasonably practicable.
-
Refund Where an Alternative Is Not Feasible: If the affected component cannot be secured and a suitable alternative arrangement is not feasible, ExperienceKart will process a full refund of the amount paid for the affected booking.
Bespoke & Custom Packages
-
Upon receipt of a booking request for a bespoke package, ExperienceKart will review the requested arrangements, check availability, and work with you to create a tailored package that best reflects your interests and preferences. During this process, adjustments may be made to the proposed arrangements based on your preferences and the availability of individual components. Most bespoke arrangements are finalised within 2–4 business days, depending on their complexity.
-
If a requested component is no longer available, we will contact you with suitable alternative options. We will make every reasonable effort to secure the requested arrangements wherever reasonably practicable.
-
Payment Request: Once the requested arrangements are available for reservation, ExperienceKart will issue a secure payment link requesting full payment for the booking.
-
Booking Confirmation: A booking is deemed confirmed only once full payment has been received by ExperienceKart.
-
ExperienceKart does not hold or reserve spaces, availability, or tour components pending payment. Availability is only secured once the booking has been fully paid and confirmed.
Payments
&
Prices
We accept the following payment methods:
-
American Express
-
Visa & Mastercard
-
Apple Pay, Google Pay
-
Bank Transfer
-
International Payments using Wise
-
All prices displayed on our website or quoted directly by ExperienceKart are in New Zealand Dollars (NZD), unless otherwise stated, and include Goods & Services Tax (GST) at 15%.
-
Prices displayed on our website or provided in a quotation represent the price of the selected tour, package, or service. Any applicable booking fee charged through our booking platform will be shown separately during the booking and payment process.
-
Any additional fees or transaction charges imposed by your chosen payment provider are not included in the advertised or quoted price.
-
Package pricing is presented as a total itinerary cost, and individual component rates are not itemised.
-
ExperienceKart reserves the right to revise pricing where necessary.
Age Categories & Eligibility
-
Age classifications apply at the time of travel and may vary depending on the specific experience.
-
Adult: 12 years and over
-
Child: 3–11 years
-
Infant: 0–2 years
-
-
Age-based pricing applies only to shared small group tours where child fares are explicitly advertised.
-
All private, exclusive, bespoke, and multi-day/overnight tours are priced per person irrespective of age unless otherwise stated at the time of booking.
Tour Inclusions
-
Inclusions for each tour are outlined on the relevant product page and in your booking confirmation. Only the services specifically listed and confirmed at the time of booking are included in your reservation.
-
Where specified, tour inclusions may include transportation, attraction or activity admission, meals, refreshments, and accommodation.
-
Optional activities, upgrades, meals, or additional services are not included unless pre-arranged and confirmed at the time of booking.
-
Some attractions or destinations may offer optional activities or additional services that can be purchased separately and are not included in the tour price unless specifically stated.
-
Tours are conducted in English by a professional driver-guide or tour escort. Alternative language arrangements may be available on request and are subject to availability and additional cost.
Conditions of Travel
-
ExperienceKart reserves the right to alter tour routes, departure times, services, accommodation, or transport arrangements where necessary to meet operational requirements. We may substitute vehicles, guides, accommodation providers, or other services where reasonably required.
-
While we make every effort to adhere to advertised departure and arrival times, these are estimates only and may be subject to change due to operational circumstances.
-
For shared small group tours, a minimum number of participants is required for the tour to operate. If minimum numbers are not met, an alternative option will be offered. If a suitable alternative is not available, a full refund will be issued.
-
All vehicles used by ExperienceKart for tour services are smoke-free. Regular stops are scheduled for passenger comfort.
-
It is the responsibility of each guest to ensure that all required travel documentation, including valid passports and visas where applicable, is in order prior to travel.
-
Passengers are expected to behave in a respectful and orderly manner. ExperienceKart reserves the right to refuse carriage or remove any passenger whose conduct compromises safety, operational requirements, or the enjoyment of others.
Health & Safety
-
All tours and activities involve inherent risks. By booking with ExperienceKart, you acknowledge that participation in tour activities may involve exposure to natural elements, uneven terrain, remote locations, varying weather conditions, or physical exertion, and you accept these risks as part of the travel experience.
-
Guests are responsible for ensuring they are physically capable of participating in their chosen tour and for bringing appropriate clothing and equipment suitable for the conditions.
-
You must inform ExperienceKart prior to travel of any medical condition, disability, or health concern that may affect your ability to participate safely or impact the operation of the tour. While we will make reasonable efforts to accommodate disclosed needs, we cannot guarantee that all requests can be met.
-
ExperienceKart reserves the right to decline or modify a guest’s participation in any activity if, in our reasonable opinion, it may pose a risk to the health or safety of the guest or others, or adversely affect the safe operation of the tour.
-
Where a tour includes an activity or attraction operated by an independent third-party provider (such as Luging, Black Water Rafting, Skydiving, etc.,), that provider is responsible for its own health and safety procedures. Guests must comply with the provider’s safety instructions, participation requirements, and any risk disclosure or waiver documentation required prior to participation.
-
If relevant medical information is not disclosed prior to travel and subsequently affects a guest’s ability to participate safely, ExperienceKart reserves the right to modify or decline participation in the interests of safety. Any resulting cancellation, missed activity, or unused portion of the tour will not be eligible for a refund.
Liability
-
To the maximum extent permitted by law, ExperienceKart shall not be liable for any loss, damage, injury, sickness, or death arising in connection with a tour or service provided, except where liability cannot be excluded under New Zealand law.
-
ExperienceKart shall not be liable for any indirect or consequential loss, or for any loss arising from the cancellation, delay, rescheduling, or alteration of a tour.
-
ExperienceKart cannot be held responsible for the loss of personal belongings. It is the responsibility of the traveller to ensure their belongings are kept secure and carried with them at all times.
-
Where a tour includes services or activities operated by an independent third-party provider, that provider is responsible for the delivery and conduct of those services. ExperienceKart accepts no liability for the acts, omissions, or default of any independent third-party operator.
-
Guests are responsible for any loss, damage, or expense incurred by ExperienceKart as a result of their negligent acts or omissions while participating in a tour.
-
ExperienceKart is not responsible for the costs of any other travel arrangements affected by the cancellation, delay, rescheduling, or alteration of a tour.
-
Travel insurance is not included in the price of any tour. Guests are responsible for arranging appropriate travel insurance for their journey.
-
Any unused or partially used portion of a tour is non-refundable.
Cancellation Policy
Cancellations By ExperienceKart
-
ExperienceKart reserves the right to cancel a tour or service where necessary due to safety concerns, adverse weather conditions, operational requirements, insufficient numbers of participants, or other unforeseen circumstances.
-
In the event of cancellation by ExperienceKart, we will offer an alternative arrangement of comparable value where reasonably practicable. If an alternative arrangement is not feasible, a full refund of the amount paid to ExperienceKart will be initiated.
Cancellation Policy
Cancellations By You
All cancellation requests must be submitted in writing by email to [email protected]. The effective date of cancellation will be the date the written notice is received at this address.
In the event that you wish to cancel a confirmed booking, cancellation fees will apply as outlined below.
Refunds, where applicable, will be processed to the original method of payment.
Small Group Day Tours
-
Cancellations made more than 24 hours prior to the date of travel: No cancellation fee.
-
Cancellations made less than 24 hours prior to the date of travel: 100% cancellation fee.
-
No-shows on the date of travel: 100% cancellation fee.
Holiday Special Day Tours
-
Cancellations made more than 60 days prior to the date of travel: No cancellation fee.
-
Cancellations made between 30–60 days prior to the date of travel: 50% cancellation fee.
-
Cancellations made less than 30 days prior to the date of travel: 100% cancellation fee.
Premium / Private Day Tours
-
Cancellations made more than 60 days prior to the date of travel: No cancellation fee.
-
Cancellations made between 30–60 days prior to the date of travel: 50% cancellation fee.
-
Cancellations made less than 30 days prior to the date of travel: 100% cancellation fee.
Bespoke / Multi-Day & Overnight Tours
-
Cancellations made more than 60 days prior to the date of travel: 20% cancellation fee.
-
Cancellations made between 30–60 days prior to the date of travel: 50% cancellation fee.
-
Cancellations made less than 30 days prior to the date of travel: 100% cancellation fee.
Refunds
-
Refunds, where applicable, will be processed to the original method of payment.
-
Refunds will be processed in the currency in which the booking was originally charged. If your payment card or account uses a different currency, the amount received may differ from the original amount paid due to exchange rate fluctuations. ExperienceKart is not responsible for exchange rate differences or any foreign currency or transaction fees charged by your bank or payment provider.
Booking Amendments
-
If you wish to modify a confirmed booking, please contact ExperienceKart in writing by email as soon as possible.
-
All amendment requests must be submitted in writing by email to [email protected].
-
All amendment requests are subject to availability and operational feasibility.
-
ExperienceKart will make reasonable efforts to accommodate amendment requests where practicable. Amendments requested within the applicable cancellation penalty window may be treated as a cancellation and rebooking, and cancellation fees may apply in accordance with the applicable cancellation policy.
-
Where an amendment results in additional supplier charges, accommodation penalties, third-party fees, or rate differences, these costs will be payable by the guest.
-
An administration fee of NZD $250 per booking applies to amendments for overnight tours. Any applicable supplier charges or penalties will also be payable by the guest.
Force Majeure
-
ExperienceKart will not be liable for any failure, delay, cancellation, or alteration of travel arrangements resulting from circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, natural disasters, severe or adverse weather conditions, fire, pandemic or epidemic, war or threat of war, civil unrest, terrorism, industrial action, government restrictions, road closures, or other events that could not reasonably have been prevented or avoided.
-
Where a tour or travel arrangement is cancelled or materially affected by such circumstances, ExperienceKart will make reasonable efforts to provide alternative arrangements where practicable.
-
Where alternative arrangements are not feasible, any refund will be subject to amounts recoverable from the relevant accommodation providers, attraction operators, activity providers, or other third-party suppliers. Any non-refundable costs already incurred or committed in connection with the booking may be deducted from the amount refunded, to the extent permitted by law.
-
ExperienceKart will not be responsible for additional costs incurred by guests as a result of a force majeure event, including alternative accommodation, transportation, flights, or other travel arrangements. Guests are strongly encouraged to obtain appropriate travel insurance.
