Cancellation Policy

Cancellations by the Operator You will not be charged any cancellation fee if the cancellation has been made by the operator. Operators reserve the absolute right to cancel any activity, attraction, product or service as a result of health & safety concerns, weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstance. All refunds will occur in the currency the product was sold in. If your credit card uses a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. The operator is not liable for these fluctuations, or any fees your bank charges for purchases in a foreign currency. Cancellations by you the Customer The availability and costs of cancellations, changes and refunds depend on Operators' own terms and conditions and policies. When you make a booking you agree to be bound by the relevant Operator's terms and policies. If you want to cancel your booking you will need to contact the operator directly (by phone 0800 397 527 or by email at experience.kart@gmail.com) and check with them if you are able to cancel. In general (unless otherwise stated on your booking confirmation) operators require a minimum of 48 hours notice for any refunds to be considered. In general Cancellations made by you, the customer, within 24 hours of departure will receive no refund. To see if your booking can be rescheduled please contact the Operator directly (by phone 0800 397 527 or by email at experience.kart@gmail.com)

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